Privacy Policy

 

Privacy Policy

Effective date: October 23, 2025

This Privacy Policy describes our policies and procedures on collecting, using, and disclosing your information when you use our website and services and tells you about your privacy rights and how the law protects you.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and definitions

  • Interpretation: Words with capitalized initial letters have meanings defined under the following conditions.
  • Definitions: For the purposes of this Privacy Policy:
    • Service refers to the Website.
    • Website refers to Bundle Factory, accessible from https://www.bundlefactory.com.
    • You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

Collecting and using your personal data

We partner with Google Analytics, Google Tag Manager, Google Ads, Meta for Business, Microsoft Clarity, and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products and services.

Website usage data is captured using first- and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. We also use this information for site optimization, fraud/security purposes, and advertising.

For more information about how these services collect and use your data, please visit the Google Privacy & Terms, Meta Privacy Policy, and Microsoft Privacy Statement.

Types of data collected

  • Personal data: While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you.
  • Usage data: Usage Data is collected automatically when using the Service.
  • Tracking technologies and cookies: We use cookies and similar tracking technologies to track activity on our Service and store certain information.

Marketing communications via email and SMS

We may collect your email address and/or mobile phone number to send you marketing communications, including newsletters, promotions, cart reminders, order updates, and other related content.

Your consent to receive marketing emails or text messages is voluntary and not a condition of purchase.

Opt-in and consent collection

  • Email marketing: By providing your email address and indicating that you wish to receive marketing messages, you consent to receive marketing communications from Bundle Factory. You may be required to confirm your subscription through a double opt-in process where applicable.
  • SMS marketing: By providing your mobile phone number and explicitly opting-in to SMS marketing, you consent to receive recurring automated promotional and personalized marketing text messages from Bundle Factory at the phone number provided.

A typical SMS disclosure will appear as:

“By signing up via text, you agree to receive recurring automated marketing text messages (e.g., cart reminders) from Bundle Factory at the cell number used to sign up. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Reply STOP to cancel. Reply HELP for help. View Terms & Privacy at https://www.bundlefactory.com.”

We retain proof of your opt-in (date, time, IP address, or similar metadata) for compliance and audit purposes.

Message frequency and content

We will send messages only to users who have provided valid consent. We follow all applicable TCPA, CAN-SPAM, and CTIA guidelines. We do not send prohibited SHAFT content (Sex, Hate, Alcohol, Firearms, Tobacco, CBD, vaping, or cannabis-related promotions) through SMS channels.

Message frequency varies and may depend on your interactions with our website, recent purchases, or engagement history. We also adhere to quiet-hour and frequency-capping rules to prevent excessive messaging.

Opt-out or unsubscribe

You may opt-out at any time:

  • Email: Click the “unsubscribe” link in any marketing email or contact us at support@bundlefactory.com.
  • SMS: Reply “STOP” to any marketing message to unsubscribe. You may also reply “HELP” for assistance.

We process all unsubscribe requests promptly and update your preferences in accordance with legal requirements.

Transactional vs. marketing messages

Transactional communications (such as order confirmations, shipping notifications, or account alerts) are separate from marketing communications and may be sent even if you opt-out of marketing emails or texts.

Third-party service providers

We use Omnisend to manage our SMS and email communications. Omnisend securely stores contact information, opt-in data, unsubscribe status, and related analytics. Omnisend helps us maintain compliance with carrier and regulatory requirements, including A2P 10DLC registration for U.S. SMS campaigns.

Omnisend does not sell or share your personal data with unaffiliated third parties.

Data retention

We retain records of your marketing consent and communication preferences for as long as necessary to comply with our legal obligations and maintain accurate audit records.

International compliance

If you are located outside the United States, we will comply with local privacy laws such as the GDPR, PECR, or other regional requirements, including time-zone-based quiet hours and country-specific opt-in standards.

Use of your personal data

Bundle Factory may use personal data for the following purposes:

  • To provide and maintain our Service, including monitoring its usage.
  • To manage your account, orders, and transactions.
  • To fulfill purchase contracts and deliver products you have ordered.
  • To communicate with you, including responding to inquiries and providing customer support.
  • To improve our website, services, and customer experience.
  • To send transactional, security, or account-related notifications.
  • To comply with applicable laws and regulations.

Retention of your personal data

Bundle Factory will retain your personal data only as long as necessary for the purposes set out in this Privacy Policy. We will also retain data to comply with legal obligations, resolve disputes, and enforce our agreements.

Transfer of your personal data

Your information, including personal data, may be processed at Bundle Factory’s operating offices and in other locations where involved parties are located. This means your information may be transferred to—and maintained on—computers located outside your state, province, or country where data-protection laws may differ.

Disclosure of your personal data

  • Business transactions: If Bundle Factory is involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.
  • Law enforcement: We may disclose your data when required by law or in response to valid requests by public authorities.

Security of your personal data

We take reasonable steps to protect your personal data but cannot guarantee absolute security, as no electronic transmission or storage method is 100% secure.

Detailed information on processing

Bundle Factory’s service providers (for example, shipping and fulfillment partners) may require access to your personal data to perform their support functions. These partners are required to maintain confidentiality and use the information only for the purpose of providing contracted services.

Links to other websites

Our Service may contain links to websites not operated by us. We are not responsible for the content, privacy practices, or security of those third-party sites.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the new effective date. We encourage you to review this Policy periodically for any changes.

Contact us

If you have any questions about this Privacy Policy or our data practices, you can contact us:

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